Acura Wheels Case Study | Digipace Technologies

Acura Wheels Case Study

Dealer Service Platform • Warranty Tracking • Repair Portal

Giving Acura Wheels' dealer network a unified service and repair management platform.

Acura Wheels needed a way to standardize after-sales service across a dealer network and give its leadership real visibility into repairs, warranty claims, and customer history. Digipace helped build a platform that made service more consistent and easier to manage at scale.

Dealer Service Platform Warranty Tracking Repair Portal Multi-Dealer System

Project Snapshot

  • Client: Acura Wheels
  • Industry: Wheels Manufacturing
  • Engagement: 3–4 Months
  • Team: 5 Digipace engineers and consultants
  • Focus: Service workflow, warranty tracking, dealer network visibility

The Challenge

Acura Wheels' dealer network was handling service, repairs, and warranty claims in inconsistent ways. The result was a fragmented after-sales experience with limited visibility for the manufacturer itself.

  • Different dealers managed service processes differently.
  • Customer and vehicle history was not centralized.
  • Warranty validation was slow and often manual.
  • Acura Wheels had little visibility into dealer performance and service volume.

Our Solution

Digipace built a service and client management platform designed for a multi-dealer network, allowing each dealer to work within a standardized process while giving Acura Wheels network-wide oversight.

  • Created digital job card and repair ticket workflows.
  • Centralized customer, vehicle, and service history.
  • Added QR/barcode-based warranty tracking for faster verification.
  • Delivered dealer-level access with head-office reporting and analytics.

Key Deliverables

Digital Job Cards

Standardized service tracking across the dealer network through a clear job lifecycle.

Warranty Tracking

QR/barcode-based product tracking made warranty claims faster and more trustworthy.

Centralized Customer History

Returning customers could be served faster, regardless of which dealer handled them before.

Network-Wide Reporting

Acura Wheels gained visibility into service volume, dealer activity, and performance trends.

Results and Impact

  • Standardized the service workflow across pilot dealers.
  • Improved warranty claim verification speed through QR/barcode tracking.
  • Created a shared customer and vehicle history across dealers.
  • Gave Acura Wheels its first network-wide visibility into service operations.
  • Reduced service-related complaints during the rollout period.

Client Feedback

“For the first time we actually have data on what's happening across our service network — not just guesses.”

— Saurabh Mishra, Acura Wheels

Why This Worked

The platform worked because it was built for real dealer operations and real counter staff. It focused on a simple, fast workflow that could be adopted easily while still giving the manufacturer strong network-wide insight.

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