WhatsApp Automation • CRM Integration • Sales Pipeline
Itacon Granito was receiving a high volume of sales inquiries through WhatsApp, but those conversations were scattered across personal phones and not tied to any real pipeline. Digipace helped centralize the process and create a faster, trackable system for follow-up and conversion.
Itacon Granito was receiving a high volume of inquiries from dealers, architects, and export buyers over WhatsApp. The problem was not demand — it was that the leads were not being managed in a structured, visible way.
Digipace built an integrated WhatsApp automation and CRM solution that worked through the channel customers already trusted, while making the sales process measurable and organized.
High-intent inquiries were answered quickly without waiting for a manual reply.
Every inquiry was logged into a visible sales pipeline instead of remaining on personal devices.
Leads were not allowed to go cold because they were assigned reminders and next steps.
Management could finally understand which dealer, region, or channel was driving the most business.
“Now every inquiry is tracked, follow-ups actually happen, and we can finally see which dealers and regions are driving our business.”
— Prashant D Sitapara, Itacon Granito Pvt. Ltd.
The system was successful because it preserved the WhatsApp channel customers already used while adding structure behind the scenes. That made adoption easy and gave the sales team a system they could actually work with every day.